Software List: Trade The Plan Master Suite BuySide Global Suite E-Mini Watch for NinjaTrader 8 AbleTrend NT8 ACME Ultimate NT8 AMS NT8 DynoBars & Tbars with BotTrader. Mar 06, 2010 'LICENSE ERROR (please contact support@amibroker.com)'. Amibroker is one of the cheapest yet powerful program, even buying a license is well worth it. AmiBroker always does operations within the innermost parentheses first. When parentheses are not used, the precedence is as follows (higher precedence listed first) How to use All in one Explorer for Amibroker AFL, Download the All in one Explorer for Amibroker AFL. Now copy the afl file and paste it to Program Files AmiBroker Formulas Custom. 284 Format definition commands 285 Comments 297 Usage examples 298 Default behaviour.299 User−definable file types and formats 300 Ticker aliases.300 AmiBroker's OLE Automation Object Model.300 Index of objects 301 ADQuotation.301 ADQuotations.301 Analysis 302 Application 303 Window 304 Windows.304 Commentary.305 Document.305.

Free technical support for AmiBroker registered users

Prompt, personal technical support is provided via e-mail only:

Please do not request us to contact you by phone. We do not provide phone support as we are a small company with inexpensive software so we have to keep costs in check. When you e-mail for support from amibroker.com you will get a response from highly skilled technical staff or from the developer himself.

There are several public forums where you can also get help from other users (see below)

How long does it take to get the answer?

Installation and basic support questions (see below) are answered within 24 hours (usually 1-3 hours in office hours). Advanced support (see below) question may take a few days depending on complexity and time availability.

Regular support is open 5 days a week from Monday to Friday (8:00-18:00 GMT).

We also do our best to answer also during weekends (Saturday and Sunday) and holidays but response time is usually longer, especially for non-emergency issues.

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Support is closed on Christmas holiday (24, 25, 26 December), New Year (1 January).

Please do not flood us with repeated e-mails. Repeated requests put your issue at the end of waiting queue.

What is included in free support package?

Every registered user receives for free:

• unlimited support for installation issues
  ( The following are criteria for Installation Support: Single desktop install only. Hardware peripherals must be connected directly to machine via cable. Network installation and network hardware are excluded.
  The product setup program will not run to completion.
  Immediately after installation is completed, odd behavior or specific errors are encountered. )
  
• unlimited support issues for basic usage (charting, help on single AFL functions, ASCII import, Metastock import, setting up data plugin)
  
• basic programming questions (how to write a loop, how to define user function, etc)
  

What is not included for free?

• third-party data issues
• third-party plugin issues (we can not help with something we did not write)
• writing formulas on customer request (custom programming)
• debugging customer's code
• debugging / writing DLLs
• help on 3rd party tools
• consultation on C/C++, complex JScript, VBScript programming

If you noticed weird behaviour with third-party data source and/or third-party plugin, the very first thing to do is to turn OFF the plugin and/or try the same on local database. If problem can not be reproduced on local database or our own supported plugins then you need to bring the issue with the data/plugin vendor because we can not fix somebody's else code/data.

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At the moment custom programming service is available for small projects only (i.e. upto 3 hours of programming) . Please contact support via e-mail for an estimate. Standard rate is $80/hour of custom programming. You may also consider 3rd party programming services that are listed at http://www.amibroker.com/links.html

Other sources of information / support
Check the following resources:

This problem is mostly faced by traders who are new to AmiBroker programming. They copy code to place orders from sample afl into their own afl. The code looks like below:

The problem is that the IF condition written before placeOrder functions might not match with your afl’s buy/sell condition. If you remove if block & just keep the placeOrder function then you will see order being fired every time your strategy runs.

Solution

First and foremost, you need to understand the responsibility:

• If the placeOrder() function is being invoked from your code, then it is our responsibility
  • In this case, the problem is with AutoTrader
• If the placeOrder() function is NOT being invoked from your code, then it is your responsibility
  • In this case, the problem is with your strategy code

How to find whether placeOrder*() is being invoked?

If you are new to AmiBroker, please refer to AmiBroker Strategy Debugging. You need to understand that we are API providers, we provide functions & you as a developer need to use them at appropriate places. So the solution is to make sure that the condition inside if block matches your buy/sell condition. You can take developer’s help if needed. This is a development related issue (caused by lack of afl programming knowledge) & it cannot be covered by support. You can also use _TRACE function to print log messages and understand the code execution workflow. See below:

Now check AmiBroker log window (Menu: Window -> Log).

• Enable both Internal & External Trace Output
• Check all 3 tabs highlighted below for any signs of error

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Use bar replay feature or AmiBroker or run your strategy on live data. Make sure it is being run over a price movement which should generate an order as per your logic (Example, run it over an area where signal is generated.)

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If you see the message from _TRACE statement here, then the problem is with AutoTrader. Please report it to our support team. If you do not see anything, then the problem is with your strategy code.